You deserve to shop online with complete confidence, and our expert team is here to make that happen! We've created the UK's most comprehensive guide to your digital shopping rights, covering everything from fraud protection and consumer rights to buying guides and comparison sites. Online Shopping Rights is here to help.
Try our free tool Online Purchase Rights Checker to get instant personalised help.
Can a Website Advertise Items as in Stock When They Are Not?
When retailers show items as in stock but they're not, it's usually legal, here's what actually matters and when they cross the line.
Buying a Holiday Online: Rights, Cancellations and Refunds
Know your consumer rights when booking holidays online, including cancellation policies, refunds and how to complain.
Overseas Sellers: Do Your UK Consumer Rights Apply?
When you buy from overseas sellers online, your UK consumer rights might not protect you the same way they would from a UK business.
Online Purchase Rights Checker (Free Tool)
Find out your rights when an online order goes wrong, from faulty goods to late or missing deliveries.
Checklist: Privacy Policies and Data Protection Online
Check what companies can legally do with your data and how to protect yourself online under UK data protection laws.
Scams That Affect Sellers Online
Online sellers face real fraud risks from fake cheques, overpayment scams, and drop-shipping schemes that can cost them money and goods.
Buying 'Personal' Items Online
Your rights when buying intimate items online and what sellers must accept as returns.
How to Avoid Buying Counterfeit Goods Online
Check prices against retail values and watch for fake product images to spot counterfeit goods before you buy online.
Questionnaire: Avoiding Identity Fraud
Check if you're vulnerable to identity theft with this questionnaire and learn practical steps to protect yourself.
Invoiced for 'Free' Goods: What Are Your Rights?
When a company invoices you for goods advertised as free, contract law likely won't help you get them without paying.
Swine Flu and FCO Advice Not to Travel: Do I Get a Refund?
Whether you'll get your holiday deposit back after swine flu travel warnings depends on your contract terms and insurance coverage.
How PayPal and Worldpay Work
PayPal and Worldpay let you pay online safely without sharing your credit card or bank details directly with merchants.
Questionnaire: Who Pays Postage and Packing?
Who pays for postage and packing depends on whether you're buying from a business or private seller, and what the agreement says beforehand.
Rights When Buying a Car Online
Know your legal rights when buying a car online from private sellers or dealers and what protections apply to you.