Online Shopping Rights: Staying Safe When Shopping Online

You deserve to shop online with complete confidence, and our expert team is here to make that happen! We've created the UK's most comprehensive guide to your digital shopping rights, covering everything from fraud protection and consumer rights to buying guides and comparison sites. Online Shopping Rights is here to help.

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Buying a Holiday Online: Consumer Rights, Cancellations, Refunds and Complaints

With the advent of the Internet, booking any paying for a holiday has never been easier or cheaper. Buying a holiday over the Internet, you are effectively c...

Buying Tickets Online: Consumer Rights, Cancellations, Refunds and Complaints

Shopping around online for tickets can help you find some of the cheapest ticket prices. When buying tickets online you should always have a clear idea of wh...

How to Avoid Buying Counterfeit Goods Online

We have all come across a website or item for sale on an auction site that looks too good to be true. In reality, if something is priced far below its retail...

Questionnaire: Who Pays Postage and Packing?

The following questionnaire is designed to help you answer some of the most frequently asked questions in relation to postage and packing, both when you are...

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Checklist: Privacy Policies and Data Protection Online

It’s happened to all of us at some point: we buy something online or sign up for more information from a company or organisation and end up getting bombard...

Scams That Affect Sellers Online

It isn’t only buyers online who have to be wary of scams. Unwitting sellers can also fall prey to scammers. This article explores some of the most frequent...

Buying 'Personal' Items Online

It can be very risky for sellers of intimate and personal goods to do business online. The Consumer Contract Regulations makes an exception for goods which �...

How to Avoid Buying Counterfeit Goods Online

We have all come across a website or item for sale on an auction site that looks too good to be true. In reality, if something is priced far below its retail...

Questionnaire: Avoiding Identity Fraud

The internet is rife with fraudsters trying to make a quick buck – but a few simple steps can help to ensure that you keep hold of your hard earned cash! T...

Received Invoice for Goods Advertised as Free: What are My Rights?

This sounds like a very frustrating situation, but unfortunately there’s not much you can do about it unless you’re willing to pay the extra £16 for the...

Swine Flu and FCO Advice Not to Travel: Do I Get a Refund?

It seems as though you find yourself in a complicated situation. As soon as the FCO upgraded their advice to warn against non-essential travel to Mexico, cus...

How PayPal and Worldpay Work

PayPal and Worldpay are online payment services that allow people and businesses to send payments online without having to disclose their sensitive personal...

Questionnaire: Who Pays Postage and Packing?

The following questionnaire is designed to help you answer some of the most frequently asked questions in relation to postage and packing, both when you are...

Rights When Buying a Car Online

There are a large number of websites that offer cars for sale. From brokers, to dealerships, new and second hand cars, and private advertisements on listings...

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Your Online Shopping Rights Explained...