Ask Our Experts
Get answers to specific online shopping questions from our expert team. We address pricing disputes, delivery errors, advertising practices, and consumer rights.
Can a Website Advertise Items as in Stock When They Are Not?
When retailers show items as in stock but they're not, it's usually legal, here's what actually matters and when they cross the line.
Can Websites Change Prices Once Ordered?
Websites can legally change or cancel orders before confirmation if the price was wrong, and you have no legal right to make them honour it.
Invoiced for 'Free' Goods: What Are Your Rights?
When a company invoices you for goods advertised as free, contract law likely won't help you get them without paying.
Legally, Can I Keep the Second Laptop?
If a company sends you an extra laptop by mistake, you're not legally required to pay for returns or keep it without permission.
Swine Flu and FCO Advice Not to Travel: Do I Get a Refund?
Whether you'll get your holiday deposit back after swine flu travel warnings depends on your contract terms and insurance coverage.