Internet Shopping

Your consumer rights when buying different products and services online. Articles explain refunds, complaints procedures and protections for specific purchases like holidays and tickets.

Basic Safe Internet Shopping Tips and Advice

Protect yourself when shopping online by knowing your consumer rights and how to spot scams and unreliable sellers.

Buying a Holiday Online: Rights, Cancellations and Refunds

Know your consumer rights when booking holidays online, including cancellation policies, refunds and how to complain.

Buying Clothing Online: Consumer Rights and Returns

Know your rights when buying clothes online, including what to expect with returns, refunds and cancellation policies.

Buying Electrical and Gas Appliances Online

Know your rights before buying appliances online, including what to do if something goes wrong after delivery.

Buying Tickets Online: Rights, Cancellations and Refunds

Know your rights when buying tickets online, including what to expect on costs, cancellations and how to complain.

Getting a Refund from Your Credit Card Company

Your credit card company can refund you for faulty goods or services, but only if you meet specific requirements under consumer law.

Overseas Sellers: Do Your UK Consumer Rights Apply?

When you buy from overseas sellers online, your UK consumer rights might not protect you the same way they would from a UK business.

Pharmaceuticals and Health: Rights, Advertising and Refunds

Know what protections apply when buying medicines and health products online and how to spot legitimate pharmacies.

Questionnaire: Who Pays Postage and Packing?

Who pays for postage and packing depends on whether you're buying from a business or private seller, and what the agreement says beforehand.

Safety: Shopping Online vs. Shopping on the High Street

Compare the safety and consumer protections you get when shopping online versus on the high street.

Your Rights When Using Internet Auction Websites

Know what protections you actually have when buying from internet auction sites and how to avoid getting scammed.