Regulatory Body
The Department for Business, Energy and Industrial Strategy is the department responsible for reviewing and refining all laws and regulations concerning trade descriptions and misleading advertising. The basis of these laws is that the seller provides honest and legal information to the consumer. If these guidelines are not followed, then the Competition and Markets Authority (CMA) can intervene and investigate.
If the seller is based in the UK, then they are under the scrutiny of the independent Advertising Standards Authority. This regulatory body has set out codes of practice and regulations in order to monitor advertisements, making sure that companies do not confuse consumers with ambiguous pricing, or make false or misleading descriptions of the goods or services on offer. This code is known as the British Code of Advertising, Sales Promotion and Direct Marketing and applies to all non-broadcasting media.
However, you should be aware that there are differences in the way that the regulatory system operates with shop window advertising and online advertising. Basically, the system does not apply to content that appears on the website belonging to the advertiser. The ASA also does not apply the code to editorial content, but you should be aware that website content from a British-based website is still subject to British law such as the Consumer Protection from Unfair Trading Regulations. The ASA will, however, look into complaints made regarding paid advertising campaigns that are sited on a third party's website. Examples of these advertisements include commercial emails, pop-up advertisements and 'banner ads'.
On a very basic level, it is worth remembering that both high street and online consumers are protected if they are subject to misleading advertising. Currently, as the law stands in the UK, sellers are required to provide consumers with goods that are as described, fit for purpose, and of satisfactory quality. If the trade description and the advertisement do not match, then you may be entitled to a refund or compensation.
Online Purchase Rights Checker
Find out your rights when an online order goes wrong, from faulty goods to late or missing deliveries.
Try our Online Purchase Rights Checker free, here on this site →Pricing
It is actually a criminal offence for a seller to provide misleading information on the pricing of goods or services. All hidden costs must also be included in the final price, or made clear on the advertisement, with written confirmation provided to the consumer when purchasing an item.
Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.
What to do?
If you believe that you have been subject to misleading advertising online, your first port of call should be to check that the website is UK-based, and then contact the online retailer. If this does not resolve your complaint, then you can try contacting the UK government's online consumer advice centre, Citizens Advice consumer service. You can also make a complaint to the ASA, who may investigate or refer your complaint.
If you believe that a financial service provider is using misleading advertising, then you can use an online contact form to inform Financial Conduct Authority (FCA).
Garden Gear - Traditional Greenhouse 6.2 X 8.3 X 6.6ft
£49.99
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Sliding door; The sliding door design wont slam shut in strong winds and maximises usable space
Installation video; Please watch our helpful installation video, to guide you step by step through the installation of your greenhouse
but it's not the greenhouse, it's a pack of 3 greenhouse panels.
i have spoken to the company to try to order the greenhouse, but they will not honour the advert or, more importantly, correct it
can i insist they supply the product as advertised?
It is almost impossible, to claim any kind of refund. The seller has kept all of his money and is happily defrauding other unsuspecting customers. I'm on a low income, so I can't afford recieve services that don't exist.
My college trust has tried without success, to get my money refunded. The reasons for this are too many to mention... It's safe to say that I'm furious with Vrbo GB and all of their dodgy agents and might never get my money back,
When products was finally delivered it is branded as Seville 3door 2draw wardrobe,it's £224 in Dunelm looks exactly the same... I contacted Dorsethome stores and they told me this is infact correct,it's advertised as Santos so the manufacturer can identify where it was ordered!
Surely if that's the case the product would be branded as Santos ?? Any advise would be appreciated
The wig was not as described and there were a number of faults and flaws. This was not as pictured and advertised visually and also in the description. The structure was not as described. I sent 6-7 pictures showing the details and put it on.
The support person wanted me to buy another and they would give me 20%off a new one. I declined due to further issues which might arise. I was then asked to return the wig however I would have to pay return postage $40-£50, and there would be no guarantee that sending it back would not get lost. It took a month for the wig to arrive.
I am now in week two. As mentioned, I mentioned more than 7 faults. It is a shocking looking wig. What can I do, I have changed a few emails and I have heard nothing since Friday. The manufacturer in in China. This was posted by Hermes with no international stamping. Any advise would be so appreciated. This cost over £100.00. Many thanks.
If I send them back, I am not guaranteed any replacements before Christmas, I bought these early for my sons Xmas present. Plus I do not trust this company to do the right thing.
After the extended week passed still no parcel delivery was told to track it. But all I got every day was the message UNABLE TO DELIVER WILL TRY THE NEXT WORKING DAY. a load of cobblers!!
I then used the website RESOLVER. To help and ended up with 84 pages of case files and all their advisors were spouting the same old lies and asked I requested my £40 as paid for. They all gave this a body swerve and eventually stopped responding to the resolver messages. I then contacted the consumers advice council who sent me a draft letter to send them with the proviso that if they didn’t answer it would be used as evidence in any court proceedings. So I don’t expect to hear from them within the stipulated 14 days
I am sure the court will find in my favor as I have the receipt of the transaction in their own logo clearly stating I had paid for the added protection. So I advise anyone thinking of using this firm. DONT! Don’t!!
And read the reviews online about them they should be on the ROGUE TRADERS SPOT. ON BBC WATCHDOG PROGRAM.
I SUGGESTED TO THEM TO CHANGE THEIR NAME FROM “HERMES” (the messenger of the gods) to “WELLS FARGO” who were another COWBOY OUTFIT
ONCE AGAIN DO NOT TRUST THIS COMPANY. THEY DONT DELIVER AND THEY DONT LIKE TO COMMUNICATE WITH THEIR CUSTOMERS
BY THE WAY ALL CORRESPONDENCE I HAD WITH THEM THROUGH RESOLVER SEEMED TO BE COMING THOUGH INDIA AS ALL THE ADVISERS HAD INDIAN SOUNDING NAMES. AND THEY SEENED TO BE USING PRE WRITTEN EXPLANATIONS. JUST PUTTING MY DETAILS IN SPACES RESERVED FOR THE PURPOSE AS FROM SIX ADVISERS. THE WORDING WAS IDENTICAL.
STICK WITH THE POST OFFICE. YOU ARE SAFER
REGARDS THE OLD CODGER
One such example is kitchenaid that has started its summer offers even though were in spring and they dont have stock available that's on offer.
Why advertise and not have stock.
I've sent 3 emails and no response I phoned them and lady told me new stock would arrive in july...its 2nd June and they have not had stock since april!! But as soon as offers expire they have stock
It fact it is only 3/4 litre 30 fl oz. I have sent message back through Amazon asking if they've put the wrong size pot in the box. To date no response from them. What can I do about this. ?
I purchased a bike online. The sizing info clearly stated small frame size should fit from 150cm height upwards. I didn't have the opportunity to test the bike as the store was shutting and wasn't offered that as an option. I am 158cm tall so I should easily fit the bike. Unfortunately the way I get on bikes is always to stand on one pedal and roll before swinging over the other leg, so I didn't immediately notice the standover height - not until a mile or so later when I tried to stop. I actually can't touch the ground over the crossbar - with extreme tip toes and leaning sideways only can I stand over the crossbar. This is despite being 8cm taller than the minimum advertised size. Bikes normally have a couple of inches standover clearance. I'd expect to at least be able to stand over touching the crossbar. My legs are short but average for my height. I measured the bike (alledgedly for 150cm person) and from the crossbar to the ground it measures over 32" - which is above average leg length. It's a very expensive bike costing every penny I had (plus overdraft) at 1600 pounds! I can't safely stop on it despite buying it for mountain biking trails. It's a complete nightmare. Do I have any grounds for return? Or do I have to hope it breaks down (it's an e bike)?
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I got an email stating the credit had been applied to my account, it had not, i have been going back and forth with customer services for 2 months and they will not apply the credit, they keep fobbing me off with some story about it being investigated by a specialist team. They have acknowledged on email that i bought the phone within the promotional period, and they have acknowledged that the credit has not been applied to my account.
Are they legally obliged to honour this promotion and can i force them to apply the credit or provide me a full refund, despite the purchase being 4-5 months ago now?
I understood this to mean both are free but they are trying to charge me for returns?
I think this is misleading advertising, am I right?
Today i seen a mercedes E220D AMG LINE Premium plus edition for £24980 advertised at mercedes dealer website. So i enquired about it via email and had a responce to say it was available so questions started going back and forth and i really like the car. Cut a long story short they wanted a £1000 deposit wich i prepaid but just befor he took the payment he told me the total balance was £37000 for the car!!! Now told him this is what it is advertised for and what a coincidence he couldnt find the advert,and said no chance we would sell it for that price and its a mistake. So i argued further and wasnt getting anywere. I just finished with i will be taking this further as you are false advertisement.
Just want to no if i could actually take this further and get the car for the price i seen it advertised for ?? As the dealer aint budging!!
is this false advertising??
The sofa has a fairly large gap between the two recliners which did NOT show at all in the pictures on the site.When sitting either side, the gap widens, so phones etc keep falling through it. It is not suitable as a 3 seater as nobody can sit comfortably on a gap!
I reported it immediately to the delivery driver and the following day to their customer service. I was advised that the gap would lessen over time. It has in fact got worse/bigger since delivery. Also the two recliners do not close evenly at the front - one sticks out more than the other.
The footstool arrived damaged/broken. The feet had been broken off and where they had just tried to force them back in they also damaged the inside.
When calling them about the footstool 4 days ago I also told them again about the problems with the sofa, providing images too.
I have been passed around several staff members and have asked for a full refund on both items - 7 times now - as the furniture is not fit for purpose, it's damaged and faulty. They have not so far agreed to a refund, claiming that "people need to speak to people"!
They say that the gap in the sofa is "normal" and acceptable - though again it is not on the images on their site at all! I can only see it getting worse.
And I do not want them to "try and rectify" the problem where the recliners don't close evenly, or wait a further 8 weeks for a replacement footstool as this furniture is clearly rubbish.
The service manager who called out was really uncaring and unhelpful, saying "he was expecting at least 2 inch gap"(!) because I had complained and the gap we have "is acceptable". When I said that nobody could sit in the middle of this "3 seater" sofa" he replied with "people do"!!
I have, this week, provided their customer service team with several images of every problem with both items.
I am within the 30 day period and from all I have read about the Consumer Rights Act 2015 I have the right to reject the furniture and request this refund.
Which I have done.
What are your thoughts please?
If they continue to ignore or reject my request, what can I do?
Thanks
The retailer MUST refund the originally delivery costs for returned items whether unwanted or faulty. You can be asked by the retailer to pay the cost of the return posted for items that are not wanted but if they are faulty or as in your case "not as described" the retailer should pay the cost of returning the items. If you have evidence that the online description was incorrect, tell DOMU that you are referring this to trading standards and suggest you might take it to the small claims court. Hopefully that will be sufficient.
The only thing we got on this boat was sangria and beer nothing else that was advertised
I played 44.00 and am deeply upset.
Can I do anything about it to get a refund ?
Where do I stand with this?
For a second time I have ordered items from Boohoo using their advertised Northern Ireland Next Day delivery which states if it is ordered before 1pm it will be delivered Next Day.
On this occassion I placed my order at 23:50 on Wednesday night and paid for Northern Ireland Next Day delivery. So I expected as it was before 1pm on Thursday I should receive my parcel by Friday.
It's now Saturday and the tracking info shows no sign of a delivery today and BooHoo website says I won't receive my parcel until Tuesday.
As I said, this is the second time I paid for the Northern Ireland Next Day delivery only for it not to be delivered as they have advertised. Last time when I complained there was no apology just a matter of fact email from BooHoo customer services stating I had received my items so what did I want them to do?
I feel they are advertising this Next Day delivery without the ability to provide the service, just to ensure people who need something urgently buy from their website but they don't deliver the goods.
Copies, all copies will be signed while stocks last’
When arrived was not signed and the response from the reseller was ‘sorry’ send it back for a refund. I see on the bands Facebook page this appears to have happened with lots of people expecting signed good. I doubt it’s anything to do with the band themselves but either a merchandiser or promoter.
The refund is not the point it’s the false advertising, I don’t even own a record player and only bought it as a piece of memrobila. Is there a provision for compensation in deference to the refund?
black olives green beanns and new potatoecan they do this shouldnt they just call it tuna salad
We never booked and told them that this was false advertising. The "offer" is still available today on the board at £497.
Is this legal, can we insist on getting the deal at the advertised price?
I ordered a Candy washing machine from VERY with the description of 'The wide opening door makes it simple to get those big loads in and out, while a maximum spin speed of 1600rpm also helps you dry everything quickly.'
However, when it arrived my plumber installed the washing machine and I then read the 'quick start' instructions (which doesn't state you can not select 1600 and I used the item looking to change the spin speed. I rang Candy the morning asking if I could select a different spin speed and was told you could't. On this machine there is only one cycle out of 16 that has a 1600 spin speed and all other cycles are 1000 or less. Even on the separate spin cycle you can not select 1600rpm.
I purchased this machine due to the 1600RPM spins speed but this is only on one cycle that takes 3.25 hours.
I am currently awaiting VERY's feedback as this machine is useless to me.
Can you please advise me on what rights I have.
Many thanks.
We checked the website and the bike was still available. Can you advise what our rights are as we do want this bike. Thanks
When it arrived it was the bag stated the vorrect size but the wetduit was clearly the wrong size
When he complained he was advised they did not have his size
and the wetsuit delivered had been packed in the wrong bag. The company has offered a refund but as it's their error does hr have a right to request an alternative at the same price?
Thus assured, I made a purchase, only to find the book to be absolutely worthless: the illustrations, which in fact are of secondary interest, could be improved upon, but the primary interest, the text, is totally unreadable. This, of course, is because the product is not an 'unchanged, high quality reprint'. It is nothing like it, with some pages of text reduced in size to that of a postage stamp. Not least, rather than be an original of 1896, the book includes material from 1904 (the figures can just be deduced), eight years later.
Naturally I complained to the online retailer, The Book Depository, the word 'The' being now dropped. Despite any number of emails to this retailer, I have got nowhere. The emails will be acknowledged, but no more. There has been no word of regret, nor offer of restitution. As I have since seen, a number of other retailers publicise this publication, all of them including the same assurance as to the standard of production.
Writing from Australia, 12,000 miles away, I am at a loss to know to whom I can turn in order to effect restitution. At present I feel that I have been 'had'; sold a pup, and I resent it.
After some contact it appears at the top of the website it does say 21.5 but the product description (which is what I read) is for a larger screen.
Do I have the right to ask for the smaller ones to be replaced with the larger ones?
Thank you.
Each faux stem has a softly glittered finish in vibrant copper-bronze." The box stating the measurements and materials is also clearly obvious. Has this changed since you ordered? If so, you may have a valid case for returning them as "not as described"...in which case you shouldn't have to pay the return costs. If you are simply returning them as items bought online (not faulty), you will of course have to pay the return costs if that's the policy of the retailer.
There was a separate drop down Size and Info box, the information in there read 'L 102cm Made from plastic and iron" - but you could only read this if you clicked on the box.
On arrival they were way larger than I imagined - my view is that 1. an item over 1m tall is not suitable for displaying in on a table top or mantle piece 2. the item is not made from coper and 3. the items are covered in glitter which is not mentioned at all in the description or shown on the image. I want to return items as I believe the description is misleading, but they are insisting I pay the return. What do you think?
I went to purchase some items but the code wasn't working (said expired) despite it saying on the offer on their page that it expires on Sunday. I messaged to be told it isn't running, I advised that it was on their page and maybe it should be taken down. It's still there and having messaged them again they said thanks for bringing to attention but the post says it has expired.. it doesn't it says closes tomorrow at 12AM.
Do they have no obligation to fulfil offers that are advertised?
The library images feature on his landing page, where his company blurb is, so strictly speaking he doesn't explicitly 'claim' the work in those pictures as his. But it seems very dubious ethically. Can you advise at all my consumer rights in this situation? Perhaps there aren't any. Thanks.
I bought online a bed and a mattress from Noa and Nani. When ordering the bed, I was prompted to choose a mattress, with a recommendation of 2 choices. I opted the luxury one. Once the items arrived, I noticed the mattress was too big for the bed. I contacted the trader, however they are charging me £ 30 (courier) to swap the mattress, I am not happy with this, as the fault in my opinion is theirs.
The right mattress costs £ 79 and the one I bought was £ 119. I am not asking for a refund, just for a free delivery of the right mattress due to their mistake. They will waive the cost if I can provide screenshots from the time I bought the bed and the mattress. Which I don't have (lesson learnt). However, I still have the info on the description of mattress that says "fits any bed" (it's children's furniture) and there are no specific dimensions for the mattress so I could have compared it with the measurements of the bed.
Also, at the time I bought the bed, they only had 2 types of mattress for sale, now when checking again, they have diversified their offering, including the mattress that fits the bed I bought.
What should be done in this case?
Fuel Economy C rated
Wet rating B rated
Noise 72DB
However when they were fitted the tyres supplied were a brand called Jinyu, the tyre is actually listed on their website as a budget tyre and with a lesser specification and offered for a lower price.
My main problem is the fact they lied over the specification and the true fuel rating (listed on there website and others) is significantly lower for fuel economy.
They also sold the product as a quality offering and not an economy offering which is what they list this brand as on there website.
They are refusing to replace the tyre with the specification promised on the order confirmation.
Regards
After emailing them they replied by offering me a £50 discount (which im not happy with) as it's no longer in it's original packaging (Which I still have for the mattress not the bed)
After some research turns out double bed widths in the UK are 138-140 width, other European countries double bed width are 148-150cm
So I have purchased a bed built for another country and a mattress built for the UK
I am also under the impression that after a weeks use the mattress has already lost it's shape and faulty.
Is there anything I can do?
Thanks in advance for any help
However the single ball arrived and the seller is refusing to supply the other 2 items.
Rather suggestion that I return the single ball at my own cost!
Please advise?
It said "This aluminium & glass fixed shower panel from Cooke & Lewis has been created to bring a stylish finishing touch to your bathing area. It's reversible so can be used left or right handed, ideal for a busy home.
If it's ease and functionality that you're looking for then the Beloya range is the perfect option. With a special easy clean coating that helps prevent limescale build up and no silicone needed for the wall profile, the enclos
Quick and easy assembly
Width adjustable from 875 mm to 900 mm
We've applied an easy clean coating on the inner side of glass to prevent calc build up. Thes door also has a flat shape and hidden screws for easy cleaning convenience.If you're positioning your shower enclosure against 1 wall, you will need 2x Beloya Fixed Shower Panel (W)900mm to complete your enclosure. If you are positioning against 2 walls, you will need 1x Beloya Fixed Shower Panel (W)900mm and a shower door panel to make up your enclosure". I bought it as it would be quick and easy to fix. It arrived quickly . I have arranged for 2 person to come to help as it is very heavy and the shower rooms is upstairs, Open the box the guys told me they can not install it as there is only the glass panel in the box. I paid them for wasting their time then called b&q asking for the rail which to fix on the wall then connect the glass panel on it. The customer service seem to be helpful when I asked if he knows what to send me. He said never mind he will request the new panel for me even though I said I don't want a new one I just want the rail. B&Q send me a new panel open it up still only glass panel in the box. Call B&Q back again. This time b&q come up with I have the buy the door panel then the rail will come with it, I don't want the door panel as I have one already. B&Q said sorry we can't send you the rail. I asked them to solve this problem or send someone to take it back. They said we will send someone to take it back but it had to be at the downstairs which it means I have to arrange for 2 person to the glass panel down again on my costs. I refuse it told them to find the solution for me. During waiting for b&q respond I went to have a look online again if there is any rail in bathroom section I could buy to fix this glass panel nothing on there at all. How could b&q said something on the website but it doesn't mean it. And the way to solve the problem for customer is badly too by saying "sorry if we don't sale the rail there is nothing else we can do to help you. I told them that they should not sales this and say it is easy to assembly as no one can install it. Also on the manual book which is come with the panel said tools and things you need for installation is 2 men, hand drill,screwdriver, mature tape hammer, pencil and silicone.
Still advertising at said price on website.
Can I legally hold them to that price
I bought a workout plan from an online coach where it stated it had a full 100% money back guarantee within 60 days.
I've had the plan for around 30 days and have only put on weight and had difficulties sleeping. I've asked for the refund and the trainer said I had to send my meal plans and assessments as refund were only for people who'd done 60 days properly. It states this nowhere and I haven't kept any eating plans as i wasn't told to.
Am I fully entitled to the refund? Is this false advertising and what rights do I have if he still refuses?
When I looked closer the Weight says 121g - 140g so isn't definite!
Also around the corner in the same shop they are selling M and M for £1.50 but the bag is 165g!
I think this is misleading as you would think you are making a saving of 50p but you are actually getting less product is this misleading?
The bags look similar I took photos!
Any advice gratefully received
I purchased a MacBook Air from Very on 6th March 2017 after shopping around to find the best deal available. They had an offer on which gave you £150 credit automatically applied back to your account. I have chased 3 times, 2 of which they apologised and said it would show on my next statement. The £150 has not been applied to my account on the next statement. I complained to Very and they contacted me today and said they have never had an offer of this sort available and that they do have a 10% off offer but I do not qualify because I did not order in the timeframe. The offer was on their website even after I had ordered the product for up to a week or so. Now it is nowhere to be seen. Although I have searched on google and found a link but when you click on it the offer disappears. How can they have no record of an offer they had and have already apologised for not automatically applying back to my account. So confused and not sure where I stand with this as I have nothing with the £150 credit offer written on as it was just on the product description page. I wish I had taken a picture of it.
I have seen a website showing these two pieces of banner adv's , one after another
1. Free UK delivery and returns.
2. Order by 5pm for next day delivery.
but they do charge £6 for next day delivery , is this a misleading advertisement ?
On 8th Nov 2016 i have bought tv made by LG which supposed to offer 4k 3840x2160 uhd resolution while in fact it only offer 2880x2160 with RGBW pixels instead of RGB. I have taken this case to Currys to return it under misleading advertisement, they told me to come to the shop gave me some special number for the case, and yet they have refused to take tv back due to me talking NERD ? No customer service whatsoever. Chasing it even further but not sure of the outcome, colours are not accurate and there is no black levels and tv cannot display one pixel wide black/white chequerboard which indicates inability to display native 4k content.
On this particular Conservatory company website it showed a single photograph (their one & only photograph) of white 'raised' internal wall panels along with this following description....
"These stylish internal wall panels are the perfect choice to finish off the internal dwarf walls of your conservatory. They are available as a flat panel or raised (as shown in the picture), are easy to fit and come with a primed finish and ready for decoration on-site".
Along with the purchase of my DIY Conservatory I also purchased these raised internal wall panels, and was expecting to receive the fancy raised and primed MDF panels (ready for painting) similar to the ones advertised online.
Instead I received square plain flat unprimed pieces of MDF, some of which were damaged. I immediately contacted the company to let them know that some panels had arrived damaged, and after further inspection & also later that same day, I contacted the company to let them know that the panels received were only flat unprimed pieces of MDF.
The next day I received an email reply which stated the following...
"We must apologise to you in respect of the Panels delivered.
To clarify, the picture you forwarded to us from the Website does indeed show Panels but these Panels are referred to as Raised (shown in the pic) or Flat. In the case we quoted you for, these were Flat with Bevelled Edges. Raised Panels (Raised & Fielded) are significantly more expensive than Flat Panels with Bevelled Edges. Our quotation to yourself stated 18mm MDF Panels with Bevelled Edges, measured to suit your Dwarf Walls and prepared for decoration on-site. On discussion with the factory we can confirm that the Panels have been supplied with Bevelled Edges as we instructed them to and you would need to unwrap, inspect and offer all Panels into position to see where the Bevels and square edges are required. This will also determine whether there are more damaged Panels.
The factory have provided many of our customers with the same type of Panels and know exactly where the Bevels are required.
In respect of priming this is not something we carry out unless specified by the customer as priming paint should be the correct preparation for the finishing coats you apply on-site”.
I feel that I have been misled as there was no mention that the Panels shown online were "Raised & Fielded" or that they were "significantly more expensive" nor was there any reference to the fact that the customer had to make a request that the panels should be primed.
The company's reply to their advertisement wording ”come with a primed finish" was as follows…..
"In respect of priming this is not something we carry out unless specified by the customer as priming paint should be the correc
Which is a lie they basically had wrong price advertised so am in process of agreeing new deal can anyone help me do they have to honor the price do to trading standards and consumer goods act?
Can I complain about this, I feel misleaded...
They still advertise free delivery mainland UK, is this legal?
It appears the shoes were sent from CHINA and I was charged an additional amount for a non sterling transaction - the shoes arrived and are NOTHING LIKE THE SCHOLL SHOES!!
The matter will now go to my banks dispute department - but I would like to alert other people - I've contact the website in question and no response..
On deliver it was nothing like the illustration, it was Black, as was the headboard, just a plain divan base, not quilted, just poor quality base unit, although the mattress was White!
I contacted the company, they said I could return the base unit, but wanted to change me £45 for the privilege, they also said the picture was for illustration purpose only, as was I to know that the bed was Black, there is no information to say its Black, the illustration shows all White, including headboard.
I'm confused and very unhappy with this company, I have also made a complaint, and sent them a photos, and not an illustration.
She has spoken to Wowcher who say that because the advert doesn't say the goods are not flat pack then they have done nothing wrong. They also say she needs to take up any issues around missing parts / quality with the manufacturer.
What are her rights (both around flat pack description and quality / missing parts) and what is the best way to get something done about this please?
Thanks!
It was planted as instructed and to cut a long story short has not survived. Communications between the company has been ongoing since April last year. After carrying out all their recommendations and feed in spring the plant is no sign of growing.After emailing them again asking for a refund they have refused, laying the blame at my door for the plants failure. I have again been in touch asking for a replacement and stating the terms of their guarantee which my complaint meets with its criteria. To date they have not replied.
I have since read many many negative reviews regarding this company. What can you suggest I do now
I was disappointed with the tree supplied but planted it as instructed. One month later the plant showed no signs of growing so emailed company who asked me to wait until end may/June.
It did produce a few leaves but nothing like I would have expected. I contacted them again in July to say that the tree was starting to die. Their response was to mulch to prevent water loss and in the spring feed with growmore or similar. I did all that was asked but still the tree is not showing signs of life. I emailed them last week for a refund and their response that their guarantee does not apply one year after delivery. On their website their guarantee states that if plant does not thrive or does not live up to expectation they would replace or refund.
I have contacted them again at the weekend asking for a replacement but to date have received no response. Is there anything further I can do Have since discovered they have received many many negative reviews on various websites.
Recently ordered furniture from an office supplies company to be delivered to central Scotland.
The website states free delivery to mainland UK except Highlands and Islands.
They have now come back to us asking for an extra £70 + VAT for delivery as we are in Scotland. Can they do this?
But they want to charge me £275
For the service training is this ok or not ,thanks.
I bought a cotbed On amazon. The cotbed on tbe photos had a slat varnish the same colour as the item mentioned, when they sent it to me it was a diferent colour slat ( white ) and has stained My mattress .
Is that misleading advertisement?
Thanks !
I went to purchase a Ted Baker blazer from House of Fraser online. The blazer has 3 different colours, and was reduced from £259 to £129.
On the website you can change the colours - I clicked on Grey, and the price clearly says Grey - £129. However, when I click a size, it changes back to the original £259.
I rang them and they said that it was only a different colour available at that price. However, as I said, their website clearly states "Grey £129". I tried each of the grey sizes and none of them were available for £129 - therefore surely this is false advertising?
Can you advise?
Thanks!
Many thanks
The dress did not fit our model. Was clearly far too baggy. We have sent photos proving this, and the company will not let us return stating we need to go to a tailors!!!!! Were do we stand now as no paper work came with the dress. It was £140. Not made to order, just a standard size 8.
i have bought two bridemaid dresses from a website one of them fis and the other doesnt so i need to return it back to the supplier to exchange the dress for a larger size. i have looked on the website i purchases the dresses from but can not find anu details of exchanging the item. i have spoken to the supplier through their website and they have advised they can not exchange the dress as it has been made but the dress is a standard size and isnt custom made also i advised them where on there website does it state this and i nor my partner can find this. they sent me a link with this information but it isnt on the website. surely this is false advertisement and customers should be made aware of this before purchasing items. they then advised i can exchange the dress for a small costing but i shouldnt have to pay a small cost to exchange the dress. i am very angry and upset by this as if i knew i wouldnt have the option to exchange the dresses if they didnt fit i wouldnt have ordered them in the first place. can you advise
So during my pregnancy I brought a buggy from toys r us on the product description it states from suitable from birth - 12 months and indicates a weight requirement, so on the basis of that information 9 months down the line my daughter 6 months old and the harness straps have been adjusted to its full capacity and the harness does not fit correctly as it should but my daughters only 6 months is this not misleading information? Because I brought the buggy on the basis it would last near 12 months of age , can you advice please anyone
Monday I quick call my bank 2 amount of £ 98.92 already been took, explained to my bank that I been scam and fraud and mislead .I,m in the phone for 2 hours ,bank fraud department said will cancel my card and issue a new one in 2 days time but the amount it taken out.
Where do I go from these to stop this .please help
After receiving no confirmation about the booking I went to the address of the garage/tyre fitter which turned out to be a house. Only two of my tyres were at the address and two were in a garage miles away from my house. The web site advertised the garage is opened on a Saturday which was yet again false.
after another wasted day I had to return to pick up my other two tyres and get fitted at another garage.
How does this work with false advertising? Does it? Is there anything I can do to complain? As the company have failed to respond back to me
Thanks
G
I'm from Ireland and bought two winter coats from a well known online UK clothes retailer for €125 each (two different sizes). I have since found the same coat advertised on the brands own website for €106. When I received my order the price tag clearly states £85 or €106. The online retailers website advertises the coat for sale at £85. I have contacted the online retailer looking for a refund for the difference in price by they have told me there's nothing they can do. I have emailed them again and told them that it is an unacceptable response as how can they sell a product online for €125 yet the price tag clearly states €106. Is there anything I can do to get re-reimbursed for the difference in price?
"An current advert online ) on a company’s website since January 2015 quoted a reduced
price of a portable hard disk as "was £299 now £150". The adverts also says "sale ends tonight".
This advert has been there since January 2015. What can be done
As you have not yet checked out/confirmed your order, you probably do not have a contract. Unless a contract has been made, the trader has the right to change the price of the goods or withdraw the goods from sale completely.
If you don’t want to buy the goods at the higher price simply don't continue with the order. You can try and persuade the trader to sell you the goods at the original advertised price, as a goodwill gesture, but they are under no legal obligation to do this. It might be worth highlighting this to Homebase if it is indeed misleading. The ASA or Trading Standards may want to know if this is a common practice with this retailer.
In the advertisement for the bed should it not have stated that the bed would need to be fully assembled? Is it legal not to state this?
Thanks
Modi
I contact them via their contact channel and they advised that there had been an error with the deal. they advised that they could offer £10 credit to keep the item or alternatively please return the unopened fragrance for a full refund to the below address:
I went back to them to ask who pays the postage and why they could not honour the original deal, this is now over a week and no further correspondence from them.
what can i do?
I then call the number and forward details of the flight they are advertising only to be informed (by every site) that those seats do not exist any longer and the salesperson then attempts to sell a inflated priced seat to me.
I ask is this practise allowed to happen, regards jambax01
When it arrived I read the manual that came with it and was not happy to find out it pumps 550 litres per hour.
The pump is the same as advertised on the website but the web site has the specifications wrong.
I'm sure this is false advertising, am I entitled to some sort of compensation or a full refund.
Regards
Hammad
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