I recently bought a laptop online and the website failed to deliver on time, they sent the item the following day BUT the day after that they also delivered another one!
My friend told me that after a certain amount of time the company would be unable to reclaim the item and it would legally be mine.
Is this true or is it just cheeky, wishful thinking?
Since 2000, the regulations surrounding this type of occurrence have changed somewhat. Before 1st November 2000, the law stated that the company that sent out any unsolicited goods received before this date had to be notified. The sender was then responsible for collecting the items within 30 days. After six months the receivers would be able to claim the unsolicited goods as their own.
Essentially, because you have not ordered the goods, they could be viewed as unsolicited goods, which is where the changes to the above statement become relevant. The Department Business Enterprise and Regulatory Reform (BERR) states that under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited”. This basically means that if you have received items without previously requesting them, you cannot be billed for the items. You did not choose to enter into a contract with the seller to receive or pay for this item. Because you had actually ordered goods from the company and they sent you extra items in error, you have a duty to return them as they're not strictly unsolicited
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As the receiver, you have no obligation to pay for the return costs of the goods if they are unwanted. If the company does demand payment for return costs, report them to your local Trading Standards Department.
Inform the company of the mistake, and wait to hear back from them. They should send you details of how to return the item with minimal inconvenience and no cost.
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I ordered a camera but, the parcel was lost and the company reordered me another one accepting all the mistake was on the parcel company. after a few days a parcel arrived at the collection. i went and collected it thinking it was something else. it turns out it was the lost parcel. Now i have 2 camera what do i do now ?
Thanks so much
Will
So because he said that am i entitled to sell it now? I don't want to sell it to then be asked to return it when i no longer have it. Where do i stand with it? It's been sat in it's box under my bed for about a month now and i've heard nothing.
I originally attempted to purchase a desk and pedestal in a certain colour, however the company emailed me asking me to contact them as the desk and pedestal I wanted was not in stock in the colour I wanted. I called the company and I agreed to order another desk and pedestal in another colour, I paid for these items over the phone and received them with no problems i was informed the original order was cancelled this was approx 3 months ago.
They then sent the original desk approx 6-8 weeks ago, I have tried to call them at least two to three times a week asking them to arrange collection of the desk that should not have been sent. These attempts at telephoning them have been useless as no-one answers the phone. I have also emailed them weekly asking for someone to contact me in regards to returning the desk, again no one has answered any of my emails. I then received an invoice for the unwanted desk, so called them hoping to arrange collection, they answered straight away ( guess they thought they were going to get some money )I informed them of the situation but I was informed I needed to speak to another dept, I was giving a number and tried to call them, again no answer. I have had this desk, still in its wrapping sat in my dining room for approx 6 weeks now. What can I do if I cannot speak to anyone either via phone or email. What are my rights in regards to this.
3 months later they are still in the box and starting to get in the way. Can I keep them?? Thank yiu
According to UK law how long do I need to wait until I can get rid of it? (sell it, dump it, whatever)
A big thanks to anyone who can help! Best regards, Peter
Since then the mattress ordered from the second company arrived and was perfect.
The first company also tried to deliver but delivery was refused.
We still have the original (wrong size) mattress, last week we received an email from a courier saying they would collect it on Thrusday, they didn’t turn up. I emailed the courier on Friday and they answered there was a problem at their depot and it would be collected on Monday, once again they didn’t turn up.
How long do I have to keep storing the wrong mattress before I can dispose of it in some way?
A few weeks after on 1st May I received a random text saying we can deliver your chair on Thursday. No name or details of company etc were included so ignored it thinking it was sent to the wrong number or the delivery wouldn't go ahead as I haven't confirmed to deliver anything.
On the Thursday evening there was a knock at the door and the man we spoke to at the garden show had delivered the item to the front of the house.
I explained that I didn't confirm a delivery with him and he said he had text to say he can deliver and I explained that I never confirmed delivery and didn't have payment on me for the goods.
He said not to worry and just call the office to make payment.
We are now 6 weeks on and I cannot get hold of anyone at the company to make payment. I have left quite a few messages for them to contact me but nothing.
What should I do.?
A month later I emailed to say "where is it".
Sorry out of stock. Will take off the website and will issue a refund. A week later no refund.
I phoned "oh sorry" we will issue a refund today and send compensation.
Refund arrived and a "Granny style" book, sold by them as compenstaion (no relevance whatsoever).
Meanwhile the jug is STILL advertised on their website. Is this legal?
Thanms
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