Ask Our Experts

We have recently launched a limited free service where we answer selected questions from our readers. Whilst there are no guarantees, if the question will be of general (wide) interest to our readers we do our best!

To submit a question [click here]

Below are 5 recent questions from the 'Ask Our Expert' section:

Can a Website Advertise Items as In Stock When They are Not?
I can understand your frustration with this, but in reality this happens all the time. Somewhere on the website there is likely to be a set of...
Can Websites Change Prices Once Ordered?
On the high street, if an item is advertised at the wrong price, the company selling the goods or services has to remove the items from the shelf....
Legally, Can I Keep the Second Laptop?
Since 2000, the regulations surrounding this type of occurrence have changed somewhat. Before 1st November 2000, the law stated that the company...
Received Invoice for Goods Advertised as Free: What are My Rights?
This sounds like a very frustrating situation, but unfortunately there’s not much you can do about it unless you’re willing to pay the extra £16...
Swine Flu and FCO Advice Not to Travel: Do I Get a Refund?
It seems as though you find yourself in a complicated situation. As soon as the FCO upgraded their advice to warn against non-essential travel to...
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